What we do

User research and testing User experience design Design and improvement of public services Education and training
User research and testing
Identify your users needs, expectations and challenges to improve your product, service or customer experience. Test a new product or service with real users and avoid unnecessary costs when implementing your solutions.
Project example: Gov.si prototype testing
Co-creating a human-centered public sector.
User research and testing
User research and testing
Identify your users needs, expectations and challenges to improve your product, service or customer experience. Test a new product or service with real users and avoid unnecessary costs when implementing your solutions.
In practice: Project example: Gov.si prototype testing
User experience design Design and improvement of public services Education and training

Spotlight

project
Are we building this thing right?

Customer: Ministry of public administration

During the prototyping phase of gov.si portal, the single digital entry point for the Slovenian public administration, we prepared and executed 15 usability testing sessions to test the relevance of the content and adequacy of core functionalities for selected end user groups.

More +
project
How can we ensure better absorption of EU funds?

Customer: Ministry of Agriculture, Forestry and Food

We facilitated the preparation of content for the Operational Program of the European Maritime and Fisheries Fund, where we supported the Directorate of Fisheries and Maritime Affairs in actively involving various stakeholders and identifying their needs.

More +
project
How can we help stat.si users achieve their goals?

Customer: Statistical Office of Republic of Slovenia

We worked with SURS to help them better understand the needs, expectations and pain points and co-developed tools that would help them write user-centered online releases.

More +
project
How can we get public servants excited about Design Thinking?

Customer: Ministry of public administration / Administration Academy

We have been training public servants to get a fundamental undertsanding of Design Thinking mindset, process, methods and tools. A 3-day in-person learning experience gives participants basic theoretical models, opportunity to practice and reflect on Design Thinking.

More +
project
How can we deliver an immersive online learning experience?

Customer: Ministry of public administration / Administration Academy

In the wake of our summer Service Design Thinking training dates and COVID 19 restrictions, we were looking to find out how we can redesign our training sessions to fit the needs of participants and meet technology restrictions of the Ministry, so we could deliver an immersive online learning experience.

More +
project
How can we improve the student online application user experience?

Customer: Ministry of education

During this project we helped Ministry of the education to identify key pain points in their online process for applying to higher education programmes in Slovenia and re-designed the interface with an improved user experience.

More +

We’ve worked with

FREE BOOKLET

We have prepared a short booklet* where you will find an overview of the design thinking mindset, process and a selection of methods and tools. *Only in Slovenian for now.




How we work

1.
First we get to know you and explore your problem, organisational context, and the needs of everyone affected by your problem.
4.
We prepare an implementation plan for the selected solution, embed it in your existing processes and monitor its success.
2.
In accordance with your goals and the needs of stakeholders, we prepare a design brief. We ensure everyone involved has a shared understanding of the project.
3.
With you, we research, co-create and develop a set of solutions, test and upgrade them until they correspond to the defined goals in the brief.

How we work?

1.
First we get to know you and explore your problem, organisational context, and the needs of everyone affected by your problem.
2.
In accordance with your goals and the needs of stakeholders, we prepare a design brief. We ensure everyone involved has a shared understanding of the project.
3.
With you, we research, co-create and develop a set of solutions, test and upgrade them until they correspond to the defined goals in the brief.
4.
We prepare an implementation plan for the selected solution, embed it in your existing processes and monitor its success.

FIRST POLICY JAM IN SLOVENIA

How might the new long-term care policy work in practice?

“In times of rapid change and complex societal challenges, we need different, more innovative methods of work, and above all more cooperation and collaboration of different stakeholders to improve the quality of citizens’ life.With user-oriented public services we can provide a quality experience for all. Our first test of the service design approach for public services was done by organising a Policy Jam focusing on long-term care in Slovenia.”

Timotej Šooš, initiator of the project

Who we are

Since 2014, we have been the first and only organisation in Slovenia exclusively focused on designing holistic customer experiences and services in the public sector.

We believe that the public sector plays a key role in the quality of life of people and society. We design experiences with public services and processes that support them. During our collaborative processes, we empower individual teams to continue working independently even after our cooperation ends.

We have also been educating stakeholders in the public sector in the field of design thinking, service design, and facilitating co-creative processes for more than 10 years.

We are proud to be the initiators of Ljubljana Service Jams, among the pioneers of Service Design in Slovenia, and to have conducted the first Policy Jam for co-creating policies in Slovenia.

We’re proud to have contributed to This Is Service Design Doing book.

mag. Ana Osrekdar
Ana completed her Master's degree in Economics at the University of Ghent and is one of the pioneers of Service Design in Slovenia, which she has been practising for 15 years.

Besides snow and reading books, Portuguese tiles bring her joy.
Ana Kyra Bekš, MBA
Kyra completed her Master's degree in Service Design in Helsinki, Finland. She is an experienced facilitator and loves solving complex problems.

She can never get enough of two things: board games and mountain hiking.