THE CHALLENGE
Client: Ministry of Education (MVI)
Project Duration: 6 months
CEUVIZ (Central Register of Participants in Education) is the Ministry’s information system that manages the status of all individuals within the education system. It ensures the functioning of many other systems, services, and processes—such as the allocation of kindergarten subsidies, meal subsidies, and scholarships. The client decided on a redesign to improve the user experience, make the application easier to use, and reduce errors. Additionally, it was necessary to migrate the application to a modern technology stack to enable future development and maintenance.
WHAT WE DID
The project was designed in three phases: situational analysis and baseline preparation, redesign concept planning, and preparation for implementation.
Analysis and Baselines: We reviewed the existing portal with the client to catalog all pages and content included in the redesign. We examined existing documents and regulations that had to be respected. We conducted 10 semi-structured interviews with various stakeholder groups and a questionnaire that received 267 responses. Based on these findings, we developed three sets of guidelines: user guidelines, visual interface redesign guidelines, and content guidelines.
Identifying Pain Points: During the analysis phase, we identified 19 key user issues. The most frequent included poor application clarity, difficulties in transferring participants to the next school year, and various technical failures.
Redesign Concept: In line with our findings, we upgraded the portal’s user experience (UX) and prepared a graphic redesign proposal. Initial feedback was gathered from content administrators at the Ministry. We then developed a clickable prototype, which was tested with the most important stakeholder groups (totaling 5 usability tests). Based on this feedback, we refined the prototype and prepared technical specifications.
Gathering feedback on the initial draft of the app redesign.
RESULTS AND IMPACT
We grouped related functionalities into logical content clusters, which required a restructuring of the system. Due to the complexity and the high number of different features, we introduced two levels of content display—full-screen and side ‘half-screen’ views—allowing for better clarity and navigation within the application itself.
During the implementation phase, we tested the application and ensured it was compliant with the specifications. Currently, the application is deployed in a testing environment.
The development of the prototype is intended for usability testing.
